Shipping and Returns

From 22 February 2022 (Happy to discuss if the T&C's below are not clear)

Lead Times - updated in the banner at the top of the page, but pretty fluid due to staff availability at the factory impacting production.

Pick Up's are no longer available.  Basically following the Red Light settings in Auckland we have reviewed our general Health and Safety policies and decided that with the volumes we have it is no longer safe to have casual customers attempting to pick up these doors.

DoorsNZ are now able to offer Free shipping on all doors to most main towns* around the NZ.  This generally includes properties near to the main route between these towns.  Please note we are referring to the actual township, it is really hard to prescribe accurately, but basically the area covered by the Post Code for the town.  Generally you will know from other ecommerce sites and general deliveries how your address is likely to be treated, if you need to be certain please drop us an email - this is easier than a phone call as we will need to look it up and may need to discuss with the carrier too.

We generally use furniture type trucks (often with trailers) that operate to a reasonably set schedule, so also please think about the access for a driver who doesn't know your area.  Truck Drivers are often reluctant to go down roads where they may find turning difficult.

Deviation off these routes may not always be possible, so if you are rural or more than a few kilometres off the main transport routes, doors may need to be dropped at a rural service centre such as RD1 or some other business where you have a relationship and the store will accept goods on your behalf.  We do not have depots outside of Auckland or Christchurch.

 

Doors are typically picked up late Friday and Early Monday for delivery as follows:

North Island
Tuesday: New Plymouth down the West Coast to Porirua
Wednesday: Wellington City,Hutt Valley, Wairarapa and Palmerston North
Thursday: Hawkes Bay and Taupo
Tuesday  Tauranga, Mt Maunganui, Whakatane, Rotorua, Hamilton
Wednesday deliveries North as far as KeriKeri
Thursday deliveries - Thames, Matamata, Cambridge, Hamilton and Te Awamutu
Local Auckland doors will be delivered within 2 days

 

Wellington Information - Here

Taranaki Information - Here

Hawkes Bay Information - Here

Taupo Information - Here

* Main town is generally on main transport routes and has a population of more than approximately 3500 people, but there are exceptions like Opotiki and the South Side of Mt Taranaki which are not on the usual road to any other main town so transport operators generally charge a premium. We also cannot deliver to Waiheke, Gt Barrier, Chatham or Stewart Island or similar areas.

Returns

As all doors are made to order we are not able to accept returns, unless the door is damaged during transport.  Orders can be cancelled prior to manufacturing, there will be a $50 credit handling fee deducted from your refund.